1. What You Are Protected Against
When you buy on this store, you are protected against paying for something you do not receive, and against receiving something that does not work or was not what the listing described.
2. How It Works
- You pay from your wallet. The order is recorded, and the item is delivered to you.
- The seller is not paid immediately. Their earnings are held while your warranty period runs.
- If something is wrong, you open a dispute. Opening one freezes the seller's earnings on that order straight away — before anybody has read it.
- The seller responds, and an administrator decides if you cannot agree between you.
3. Your Part
Check the item as soon as it arrives. The warranty period is short by design — digital goods can be changed or used up quickly, and a claim made weeks later cannot be checked fairly for either side.
Keep your evidence. A screen recording made at the moment you first tried the item is worth more than any description of what happened.
4. What Is Not Covered
- Changing your mind.
- Items you broke, changed or got suspended through your own use after they arrived working.
- Anything bought outside this store — if a seller asks you to pay them directly, they are removing your protection, and you should report them.
5. Never Pay Off-Platform
We will never ask you to send a payment to an address given in a message. A seller who asks you to is breaking our rules, and nothing you send that way is protected.
6. Help
Open a support ticket, or write to the store email address.