AccStora Terms of Service
1. Introduction
Welcome to AccStora, a digital marketplace that enables users to discover, purchase, and sell digital products.
These Terms of Service ("Terms") govern your access to and use of the AccStora website, marketplace, user accounts, product listings, order management system, wallet features, and related services.
By accessing or using AccStora, you agree to these Terms and our applicable policies, including our Privacy Policy, Refund & Replacement Policy, Buyer Protection Policy, Seller Standards, and Acceptable Use Policy.
If you do not agree to these Terms, you must not use the services.
2. Eligibility and User Accounts
Users must meet the minimum age and other eligibility requirements applicable to their location and use of the services.
When creating an account, you agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.
You must not impersonate another person, provide misleading registration information, or use another person's account without proper authorisation.
AccStora may request additional information or verification where reasonably necessary for security, fraud prevention, or legal compliance.
3. Marketplace Services
AccStora provides a platform where buyers can purchase eligible digital products and sellers can list and offer products they are legally authorised to sell.
Depending on the product and transaction, AccStora may provide:
- Product listings and category browsing.
- Seller storefronts and product information.
- Order creation and management.
- Digital product delivery and order status tracking.
- Buyer and seller communication.
- Refund and replacement request handling.
- Wallet balance and transaction history features.
- Dispute review and customer support.
The availability of particular features may vary by product, account, location, or platform requirements.
4. Buyer Responsibilities
When purchasing products through AccStora, buyers agree to:
- Review product descriptions, specifications, compatibility, limitations, and delivery terms before ordering.
- Provide accurate order and payment information.
- Use purchased products lawfully and in accordance with applicable third-party terms.
- Report eligible delivery or product issues within the applicable timeframe.
- Provide truthful information and genuine supporting evidence when requesting a refund, replacement, or dispute review.
- Communicate respectfully with sellers and AccStora support.
Buyers must not engage in payment fraud, false claims, chargeback abuse, or attempts to obtain products without valid payment.
5. Seller Responsibilities
Sellers must have the legal right and necessary authorisation to offer their products.
Sellers agree to:
- Provide accurate and complete product descriptions.
- Maintain correct pricing and stock information.
- Fulfil orders within the stated delivery timeframe.
- Deliver products that reasonably match their listings.
- Respond to legitimate buyer concerns.
- Cooperate with refund, replacement, and dispute investigations.
- Protect buyer information and use it only for legitimate transaction-related purposes.
- Comply with applicable laws, intellectual property rights, and relevant third-party terms.
Sellers must not list stolen, compromised, counterfeit, pirated, fraudulent, or otherwise unauthorised products.
6. Product Listings and Availability
Product listings must accurately describe the items being offered, including relevant features, limitations, compatibility requirements, and delivery conditions.
Prices and available stock should remain accurate. Sellers must not knowingly accept orders for unavailable products or misrepresent product availability.
AccStora may remove, restrict, or request corrections to listings that violate marketplace policies or applicable law.
AccStora does not guarantee that every listed product will remain available at all times.
7. Orders and Delivery
Orders are subject to product availability, successful payment, and any applicable verification requirements.
After an order is placed, buyers may view relevant order information through their AccStora accounts.
Sellers must deliver the correct product in accordance with the listing and stated delivery timeframe.
Where appropriate, AccStora may review order records, delivery timestamps, transaction details, and supporting evidence to determine whether an order has been fulfilled.
If a product is not delivered as agreed, the buyer may contact support and request a review under the Buyer Protection and Refund & Replacement policies.
8. Payments and Wallet
AccStora may support payment methods and wallet features made available on the website.
Users must provide accurate payment information and must not use stolen payment details, unauthorised payment methods, or fraudulent transactions.
Wallet balances and transaction records are maintained according to the applicable platform rules and legal requirements.
Users must not exploit system errors, duplicate credits, or technical vulnerabilities to obtain unauthorised financial benefits.
Any available wallet top-up, withdrawal, transfer, or spending functionality is subject to the relevant feature terms and applicable legal requirements.
9. Refund and Replacement Policy
Eligible refund and replacement requests are governed by the AccStora Refund & Replacement Policy.
The main rules are:
- Buyers must submit an eligible request within 24 hours of product delivery.
- Depending on the circumstances, buyers may request a refund or replacement.
- Sellers may offer an appropriate refund or replacement in accordance with platform policies.
- If a replacement is successfully delivered and verified, the original issue will generally be considered resolved, and an additional refund for the same issue will not be available unless required by applicable law.
- If a suitable replacement cannot be provided or does not resolve the verified issue, a refund may be approved following review.
Automatic Wallet Refunds
Once a refund is approved, the refunded amount will be automatically credited to the buyer's AccStora Wallet.
The credit will be reflected in the buyer's wallet balance and transaction history after the wallet transaction has been successfully recorded.
All refunds remain subject to verification, the applicable policies, and mandatory legal requirements.
10. Buyer Protection and Disputes
AccStora aims to provide a fair process for reviewing eligible disputes between buyers and sellers.
Buyers may contact support when a product is not delivered, differs materially from its description, or has another qualifying issue.
AccStora may review:
- Order and payment records.
- Product descriptions and listing information.
- Delivery timestamps and available delivery evidence.
- Relevant buyer-seller communications.
- Supporting screenshots or other evidence.
- Responses provided by the buyer and seller.
AccStora may request additional information before reaching a decision.
Submitting a dispute does not automatically guarantee a refund, replacement, or other particular outcome.
Where appropriate, AccStora may offer an opportunity to resolve the issue before making a final decision.
11. Prohibited Activities
Users must not:
- Sell stolen, hacked, compromised, or unauthorised digital products.
- Engage in fraud, scams, deceptive listings, or false delivery claims.
- Distribute malware or tools intended to compromise accounts or systems.
- Infringe intellectual property rights.
- Manipulate reviews, orders, ratings, or promotional systems.
- Attempt unauthorised access to accounts, systems, or confidential information.
- Harass, threaten, or abuse other users.
- Use the marketplace for unlawful activities.
- Exploit technical errors or bypass security controls.
- Misuse personal information obtained through the platform.
Further restrictions are described in the AccStora Acceptable Use Policy.
12. Fees, Commissions, and Promotions
Any applicable seller fees, commissions, promotional charges, or other transaction-related charges will be determined by the relevant marketplace features and disclosed terms.
Users should review applicable fees and conditions before completing a transaction or purchasing a promotional service.
AccStora may update its fees and promotional arrangements prospectively, subject to applicable law and any required notice.
13. Account Restrictions and Termination
AccStora may investigate suspected violations of these Terms or other marketplace policies.
Depending on the circumstances, AccStora may issue warnings, request additional verification, remove listings, restrict features, suspend accounts, or terminate access to the services.
Where legally permitted, AccStora may temporarily restrict relevant transactions when reasonably necessary to investigate suspected fraud, protect users, or comply with legal obligations.
Where appropriate, affected users may be given notice and an opportunity to respond or appeal, subject to legal, security, and fraud-prevention requirements.
Any handling of outstanding balances or transactions will be subject to applicable law and the relevant wallet, payment, and dispute policies.
14. Intellectual Property
AccStora and its associated website content, branding, design elements, and platform materials may be protected by intellectual property laws.
Users may not copy, distribute, modify, or commercially exploit protected AccStora materials without appropriate authorisation.
Sellers remain responsible for ensuring that their listings and products do not infringe the rights of third parties.
15. Privacy and Data Protection
AccStora processes personal information in accordance with its Privacy Policy and applicable data protection laws.
Users should review the Privacy Policy to understand what information may be collected, how it is used, and the circumstances in which it may be shared.
Users must not misuse personal information obtained through marketplace transactions.
16. Third-Party Services
AccStora may integrate with or link to third-party payment providers, software, websites, and other services.
Such services may be governed by their own terms and privacy policies. AccStora does not control third-party services and is not responsible for matters outside its reasonable control, subject to applicable law.
Users are responsible for reviewing relevant third-party terms before using those services.
17. Disclaimers and Limitation of Liability
AccStora aims to maintain a reliable marketplace but does not guarantee uninterrupted access, error-free operation, or the continuous availability of every listing or feature.
To the extent permitted by applicable law, AccStora will not be liable for indirect or consequential losses arising from use of the services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any mandatory consumer rights available under applicable law.
18. Changes to These Terms
AccStora may update these Terms to reflect changes in its services, marketplace features, security requirements, or legal obligations.
The latest version will be published on this page with its updated date. Where required by law, users will receive appropriate notice of material changes.
Continued use of the services after changes take effect will be subject to the updated Terms to the extent permitted by applicable law.
19. Governing Law
These Terms are subject to the applicable laws and regulations governing AccStora's operations and the relevant transaction.
Any dispute concerning these Terms will be handled in accordance with applicable law and any legally enforceable dispute-resolution provisions.
20. Contact Us
If you have questions about these Terms, an order, a wallet transaction, or a marketplace dispute, please contact AccStora through the official support channels listed on our website.
Please provide your order ID or relevant transaction reference when requesting assistance.