AccStora Buyer Protection Policy
1. Our Commitment to Buyers
At AccStora, we aim to provide buyers with a fair, transparent, and reliable digital shopping experience. Our Buyer Protection Policy is designed to help eligible buyers resolve problems involving purchased products, delivery, and transactions made through our marketplace.
We encourage buyers to review product descriptions, requirements, seller information, and applicable policies before placing an order.
2. When Buyer Protection Applies
Buyer Protection may apply when a buyer experiences any of the following issues:
- Product Not Delivered: The purchased product has not been delivered within the stated delivery timeframe.
- Invalid or Non-Working Product: The delivered product does not work as described or cannot be used as advertised.
- Incorrect Product: The delivered product materially differs from the product purchased.
- Incomplete Delivery: Some items or components included in the order are missing.
- Unresolved Product Issues: The seller cannot resolve a verified issue through an appropriate replacement or another suitable solution.
- Duplicate Payment: The buyer has been charged more than once for the same order.
All claims are subject to review, verification, and the terms of this policy.
3. Refund and Replacement Protection
If an order qualifies for Buyer Protection, the buyer may request a refund or replacement, subject to the applicable Refund & Replacement Policy.
3.1 Request Period
Buyers must submit a refund or replacement request within 24 hours of product delivery.
For orders containing multiple products delivered at different times, the applicable request period should be assessed against the delivery of the affected product.
3.2 Replacement Option
Buyers may request a replacement for an eligible product. Sellers may offer a suitable replacement to resolve a verified issue.
Once a replacement has been successfully delivered and verified, the original issue will generally be considered resolved, and an additional refund for the same issue will not be available unless required by applicable law.
3.3 Refund Option
If a refund is approved, the refunded amount will be automatically credited to the buyer's AccStora Wallet.
If a suitable replacement cannot be provided or fails to resolve the verified issue, the buyer may be eligible for a refund following review and approval.
4. How to Request Buyer Protection
To submit a claim, buyers should contact AccStora support through the official support channels listed on our website and provide:
- Order ID.
- Product name and seller information.
- A clear explanation of the problem.
- Relevant screenshots, error messages, or other supporting evidence.
Buyers should submit claims promptly and cooperate with reasonable requests for additional information.
5. Review and Dispute Resolution
AccStora may review order records, delivery information, product descriptions, relevant communications, and evidence provided by both the buyer and seller.
Our team may request additional information or give the seller an opportunity to resolve the issue.
Each claim will be assessed according to the available evidence, this policy, the applicable Refund & Replacement Policy, and relevant legal requirements.
Submitting a claim does not automatically guarantee a refund or replacement.
6. AccStora Wallet Refunds
Approved refunds will be automatically credited to the buyer's AccStora Wallet.
The buyer can review the wallet balance and transaction history through their AccStora account. The refund will be considered processed when the wallet credit has been successfully recorded.
Wallet funds remain subject to the applicable wallet terms and legal requirements.
7. Cases Not Normally Covered
Buyer Protection may not cover:
- Requests submitted after the applicable 24-hour period, except where an extension or remedy is required by law.
- Situations where the product matches its description and works as advertised, but the buyer changes their mind.
- Problems caused by the buyer's incorrect information, misuse, or failure to follow clearly disclosed product requirements.
- Claims supported by false, misleading, or insufficient evidence.
- Issues caused by circumstances outside the seller's control that do not otherwise qualify for a remedy under this policy.
These exclusions do not limit any mandatory consumer rights under applicable law.
8. Fraud Prevention and Fair Use
Buyer Protection is intended to resolve genuine transaction problems fairly.
Fraudulent claims, fabricated evidence, payment manipulation, and attempts to obtain products or refunds dishonestly are prohibited.
AccStora may investigate suspicious claims and take appropriate action in accordance with its policies and applicable law.
9. Buyer and Seller Responsibilities
Buyers should review listings carefully, provide accurate information, and report problems within the applicable timeframe.
Sellers should provide accurate descriptions, fulfil orders as promised, respond to legitimate claims, and cooperate with investigations.
AccStora aims to assess disputes fairly using the available evidence.
10. Legal Rights
This policy describes AccStora's marketplace protection process and does not replace any statutory consumer rights or remedies available under applicable law.
Where mandatory legal requirements provide greater protection, those requirements will prevail.
11. Contact Us
For assistance with a purchase or to submit a Buyer Protection claim, contact AccStora through the official support channels listed on our website.
Please include your order ID and relevant supporting evidence so our team can review your case.