AccStora Refund & Replacement Policy

At AccStora, we aim to provide a fair, transparent, and reliable digital shopping experience. If you experience a problem with a purchased product, our Refund & Replacement Policy explains how refunds and replacements are handled.

1. Refund Request Time Limit

Buyers must submit a refund or replacement request within 24 hours of product delivery. The 24-hour period begins when the purchased product is delivered to the buyer.

Requests submitted after this period may not be eligible, except where an extension or remedy is required by applicable law or approved under AccStora's policies.

2. Refund or Replacement Options

If a product is invalid, defective, not delivered as described, or otherwise eligible under this policy, the buyer may request a refund or replacement.

• Refund: The buyer may request a refund within 24 hours of product delivery.
• Replacement: The buyer may request a replacement for an eligible product.
• Seller Resolution: The seller may offer a refund or replacement, subject to the circumstances of the case and applicable platform rules.

AccStora may review the order details, delivery records, and supporting evidence before approving a request.

3. Replacement Policy

If a replacement is requested and successfully delivered, the original issue will be considered resolved. Once the replacement has been successfully delivered and verified, the buyer will not be eligible for an additional refund for the same issue, unless required by applicable law.

The replacement must reasonably address the original product issue.

4. Failed or Unavailable Replacement

If the seller cannot provide a suitable replacement, or the replacement fails to resolve the reported issue, the buyer may receive a refund after the request has been reviewed and approved.

5. Automatic Refund to AccStora Wallet

Once a refund is approved, the refunded amount will be automatically credited to the buyer's AccStora Wallet.

The credited balance will be available in the buyer's AccStora account, subject to the platform's wallet terms and applicable legal requirements.

Buyers can check their wallet balance and transaction history through their AccStora account. The refund will be considered processed when the wallet credit has been successfully recorded.

6. Ineligible Refund Requests

Refund or replacement requests may be declined when:

• The request is submitted after the applicable 24-hour period, except where an exception is required by law.
• The product matches its description and works as advertised, but the buyer simply changes their mind.
• The buyer provides false or misleading evidence.
• The issue results from incorrect information or actions provided by the buyer.

These conditions do not override any mandatory consumer rights under applicable law.

7. Fair Review and Dispute Resolution

AccStora may investigate refund and replacement requests to ensure fair treatment of buyers and sellers and to prevent fraudulent claims.

Buyers or sellers may be asked to provide additional information or evidence before a decision is made.

8. Contact Support

For assistance with a refund or replacement, contact AccStora through the official support channels listed on our website. Please include your order ID and relevant evidence.

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