AccStora Privacy Policy
1. Introduction
Welcome to AccStora. We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how AccStora collects, uses, stores, shares, and protects information when you visit our website, create an account, purchase products, sell digital products, or use our marketplace services.
By using AccStora, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.
2. Information We Collect
Depending on how you use AccStora, we may collect the following categories of information.
2.1 Account Information
When you register or manage an account, we may collect:
- Name or username.
- Email address.
- Account login and authentication information.
- Profile information and account preferences.
- Information you provide when contacting customer support.
2.2 Order and Transaction Information
When you buy or sell products through AccStora, we may collect:
- Order IDs and transaction records.
- Purchased products and order history.
- Product listings, prices, and seller information.
- Delivery and order status information.
- Refund and replacement requests.
- Wallet balance records, credits, debits, and transaction history.
2.3 Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method, we may receive transaction references, payment status, and limited billing information.
Payment providers may independently collect and process payment details under their own privacy policies.
We do not intend to collect or store complete payment card details unless expressly required for a legitimate and lawful purpose through an appropriately secured system.
2.4 Technical and Usage Information
When you use our website, we may automatically collect certain technical information, including:
- IP address and approximate location derived from it.
- Browser type and version.
- Device and operating system information.
- Pages visited, referring pages, and interaction data.
- Access timestamps, diagnostic logs, and security-related events.
2.5 Communications and Support Information
If you contact our support team, submit a dispute, or report a problem, we may collect the messages, attachments, and relevant information you provide to help resolve the issue.
3. How We Use Your Information
AccStora may use collected information to:
- Create and manage user accounts.
- Process orders and facilitate product delivery.
- Maintain marketplace listings and seller services.
- Process eligible refunds and automatically credit approved refund amounts to AccStora Wallets.
- Maintain transaction records and wallet balances.
- Respond to customer support requests and resolve disputes.
- Detect and prevent fraud, unauthorised access, and prohibited activities.
- Improve website functionality, usability, performance, and security.
- Understand website usage and evaluate marketing performance.
- Send essential service notifications and account-related communications.
- Comply with applicable laws, regulations, and legitimate legal requests.
We will process personal information only where we have an appropriate legal basis, as required by applicable law.
4. Cookies and Similar Technologies
AccStora may use cookies and similar technologies to:
- Keep users signed in.
- Maintain shopping sessions and essential website functionality.
- Remember preferences and settings.
- Understand website performance and visitor behaviour.
- Measure marketing effectiveness, where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
5. How We Share Information
AccStora does not sell personal information to third parties in exchange for money. We may share information when necessary for the purposes described in this policy.
5.1 Service Providers
We may share relevant information with trusted providers that help us operate the marketplace, including hosting providers, payment processors, security services, customer support tools, and analytics providers.
These providers may process information on our behalf subject to applicable contractual and legal requirements.
5.2 Buyers and Sellers
Certain information must be shared to complete marketplace transactions. For example, sellers may receive relevant order information needed to fulfil purchases, while buyers may see seller profile and product information.
We aim to limit shared information to what is reasonably necessary for the transaction.
5.3 Legal and Security Requirements
We may disclose information where required by law, valid legal process, or an appropriate request from a competent authority. We may also disclose relevant information when reasonably necessary to investigate suspected fraud, protect users, enforce our policies, or safeguard AccStora's rights.
5.4 Business Transfers
If AccStora undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy laws.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, order fulfilment, refunds, dispute resolution, security, accounting, and legal compliance.
Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements.
When information is no longer needed, we will take appropriate steps to delete it or anonymise it, subject to lawful retention obligations and legitimate security requirements.
7. Data Security
AccStora takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, security monitoring, secure connections, and appropriate safeguards for stored information.
However, no website, online service, or electronic storage system can be guaranteed to be completely secure. Users should protect their passwords and promptly report suspected account compromise.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a portable format.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact AccStora through the official support channels listed on our website. We may need to verify your identity before responding.
Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
9. International Data Transfers
AccStora and its service providers may process or store information in countries other than your country of residence.
Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection laws and any required safeguards.
10. Children's Privacy
AccStora is not intended for children who are below the minimum age permitted to use our services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that such information has been collected unlawfully, we will take appropriate steps to address the situation.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or payment providers. These external services operate under their own privacy policies and practices.
AccStora is not responsible for the privacy practices of third-party websites that it does not control. We encourage users to review the relevant privacy policies before sharing personal information with those services.
12. Automated Processing and Fraud Prevention
AccStora may use automated tools or systems to help identify suspicious transactions, unusual activity, security threats, or potential violations of marketplace policies.
Where required by applicable law, users may request information about relevant automated processing or seek human review of decisions that significantly affect their rights.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.
The latest version will be published on this page with its updated date. Where required by law, we will provide notice of material changes or request consent when appropriate.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact AccStora through the official support channels listed on our website.
Please include enough information for us to understand and respond to your request without unnecessarily sharing sensitive personal information.