AccStora Seller Standards
1. Introduction
AccStora is committed to maintaining a reliable, transparent, and professional digital marketplace. These Seller Standards define the requirements that all sellers must follow when listing, promoting, and selling products on AccStora.
By selling on AccStora, you agree to comply with these standards, our Terms of Service, Acceptable Use Policy, Refund & Replacement Policy, and Buyer Protection Policy.
2. Accurate Product Listings
Sellers must ensure that all product listings are accurate, complete, and not misleading.
Every listing should clearly describe the product, including its features, specifications, limitations, compatibility requirements, price, stock availability, and delivery conditions.
Sellers must not use misleading titles, false claims, inaccurate images, or deceptive descriptions to attract buyers.
Any important product limitations must be disclosed before a buyer completes a purchase.
3. Product Legitimacy and Quality
Sellers may list only products they own or are legally authorised to sell or transfer.
All products must match their descriptions and meet the stated specifications.
Sellers must not offer stolen, hacked, compromised, counterfeit, pirated, fraudulent, or otherwise unauthorised products.
Products involving third-party platforms must comply with applicable laws, intellectual property rights, and relevant third-party terms.
AccStora may request supporting information when reasonably necessary to verify a listing or investigate a complaint.
4. Stock Management
Sellers are responsible for maintaining accurate stock quantities and product availability.
Sellers must:
- Update stock information when availability changes.
- Avoid accepting orders for unavailable products.
- Ensure that listed quantities reflect the actual available stock.
- Notify AccStora promptly if an order cannot be fulfilled.
- Avoid repeatedly cancelling confirmed orders due to inaccurate stock information.
Repeated stock-related issues may result in listing restrictions or other appropriate action.
5. Order Fulfilment and Delivery
Sellers must fulfil orders within the delivery timeframe stated in the product listing or otherwise agreed through the platform.
Sellers are expected to:
- Deliver the correct product and quantity.
- Follow the stated delivery method.
- Keep order status information accurate.
- Avoid marking orders as delivered before delivery is completed.
- Retain relevant delivery evidence where appropriate.
- Cooperate with AccStora when delivery issues are reported.
If a seller cannot fulfil an order, they must inform the relevant parties promptly so the issue can be resolved under the applicable marketplace policies.
6. Customer Communication
Sellers must communicate professionally and respectfully with buyers.
Sellers should respond to legitimate questions, provide accurate order updates, explain delays, and cooperate with support requests within a reasonable timeframe.
Harassment, threats, abusive messages, misleading statements, and attempts to intimidate buyers are prohibited.
7. Refund and Replacement Responsibilities
Sellers must follow the AccStora Refund & Replacement Policy.
The following rules apply to eligible product issues:
- Buyers must submit refund or replacement requests within 24 hours of product delivery.
- Buyers may request a refund or replacement for an eligible issue.
- Sellers may offer a suitable replacement or refund in accordance with applicable platform policies.
- Sellers must cooperate with reasonable requests for information and evidence during a review.
- If a replacement is successfully delivered and verified, the original issue will generally be considered resolved, and an additional refund for the same issue will not be available unless required by applicable law.
- If a suitable replacement cannot be provided or fails to resolve the verified issue, the buyer may be eligible for a refund following review and approval.
Approved refunds are automatically credited to the buyer's AccStora Wallet.
Sellers must not deliberately delay legitimate resolutions, submit false evidence, or misrepresent delivery status to avoid a valid refund or replacement claim.
8. Pricing and Promotions
Sellers must display accurate prices and comply with the terms of any promotion they use.
Sellers must not manipulate prices deceptively, advertise false discounts, misrepresent product value, or exploit promotional offers.
Any paid seller promotion or featured placement offered through AccStora must follow the applicable promotional terms.
9. Prohibited Seller Activities
Sellers must not:
- Sell products they are not legally authorised to offer.
- List stolen, compromised, hacked, or unauthorised digital assets.
- Provide false product information or fabricated delivery evidence.
- Engage in fraud, scams, or deceptive sales practices.
- Manipulate orders, reviews, ratings, or transaction records.
- Attempt unauthorised access to user accounts or platform systems.
- Misuse buyer information or disclose it without proper authorisation.
- Circumvent AccStora's security controls or exploit system vulnerabilities.
- Use the marketplace for unlawful activities.
Further restrictions are explained in the AccStora Acceptable Use Policy.
10. Account Security and Verification
Sellers are responsible for protecting their account credentials and maintaining the security of their accounts.
AccStora may request additional verification or supporting documents where reasonably necessary to protect users, investigate suspicious activity, or comply with legal obligations.
Sellers must provide accurate information during any verification process and must not impersonate another person or use false identity information.
11. Seller Performance
AccStora may review seller performance using relevant indicators, including:
- Order fulfilment and delivery reliability.
- Product accuracy and quality.
- Valid buyer complaints and dispute outcomes.
- Refund and replacement handling.
- Communication and response times.
- Compliance with marketplace policies.
Performance indicators may be considered together with the circumstances of individual cases. No single indicator necessarily determines a seller's status.
12. Monitoring and Enforcement
AccStora may investigate suspected violations of these Seller Standards.
Depending on the severity, frequency, and circumstances of a violation, AccStora may:
- Request corrections to product listings.
- Remove or restrict listings.
- Request additional verification.
- Restrict selling or promotional features.
- Suspend or terminate seller accounts.
- Restrict relevant transactions where legally permitted and reasonably necessary.
- Report suspected illegal activity to appropriate authorities where required or permitted by law.
Where appropriate, sellers may be given notice and an opportunity to respond or appeal, subject to applicable law and legitimate security requirements.
13. Disputes and Appeals
Sellers may contact AccStora support if they disagree with a decision or believe that a complaint has been assessed incorrectly.
Sellers should provide the relevant order ID, product information, communications, and supporting evidence.
AccStora may review the available records and reconsider a decision where justified by new evidence or a clear error.
14. Policy Updates
AccStora may update these Seller Standards to reflect changes in marketplace features, security requirements, business practices, or applicable laws.
The latest version will be published on this page with its updated date. Where required, sellers will receive appropriate notice of material changes.
15. Related Policies
Sellers should also review the following AccStora policies:
- Terms of Service
- Acceptable Use Policy
- Refund & Replacement Policy
- Buyer Protection Policy
- Privacy Policy
16. Contact Us
For questions about these Seller Standards, product listings, account restrictions, or seller disputes, contact AccStora through the official support channels listed on our website.
Please include relevant order or listing information to help our team review your request.